FAQ

Find quick answers to our most common questions below. If you need anything else, our team is always happy to help.

What are your shipping times and where do you ship?

We offer free shipping within the United States. Orders are processed in 2–3 business days and arrive in 6–12 business days total (4–9 business days in transit). We currently ship within the US only and can't deliver to PO boxes or APO/FPO/DPO addresses. For full details, see our Shipping Policy.

What is your return policy?

You have 30 days from delivery to request a return, and returns are free — we provide a prepaid return label for any reason, including a change of mind. Items must be unused, with tags, and in their original packaging. Read the full terms in our Return Policy.

How do you handle my personal information?

We only collect the information needed to process your orders and provide support, and we never sell your personal data. You can see exactly what we collect, how it's used, and your privacy choices in our Privacy Policy.

What payment methods do you accept, and is checkout secure?

We accept Visa, Mastercard, American Express, and Discover, along with Shop Pay, Apple Pay, and Google Pay. All payments are encrypted and processed securely, and we never store your full card details. See our Payment Policy for more.

What are your terms and conditions?

By shopping with Arivon you agree to the terms that govern orders, pricing, and use of our store. You can review them in full in our Terms of Service.

Where is Arivon based?

Arivon is a US-based store serving customers across the United States, with free shipping on every US order. You can find our full business details on our Contact page.

How will I receive my order, and how do I track it?

Every order ships with tracking. As soon as your order is on its way, we'll email you a tracking number, and you can check the latest status anytime on our Track Order page. Orders are processed within 2–3 business days and typically arrive within 6–12 business days.

How can I contact your team, and how quickly will you respond?

We're always happy to help. You can reach us by email at info@arivonstore.com or by phone at +1 315-565-0129. Our hours are Monday–Friday, 9:00 AM–5:00 PM ET and weekends 11:00 AM–4:00 PM ET, and we aim to respond to every message within 24 hours. You can also use our Contact page.

Can I change or cancel my order after I place it?

We process orders quickly — usually within 2–3 business days — so we can't guarantee changes or cancellations once an order has entered processing. If you need to update or cancel, please email us at info@arivonstore.com as soon as possible and we'll do our best to help before it ships.

What if my order arrives damaged or incorrect?

We're sorry if something isn't right. Please inspect your order when it arrives and contact us right away at info@arivonstore.com if an item is damaged, defective, or not what you ordered — we'll review it and make it right. See our Return Policy for the details.